{"id":210040,"date":"2023-02-08T16:20:50","date_gmt":"2023-02-08T08:20:50","guid":{"rendered":"http:\/\/www.namnewsnetwork.org\/?p=210040"},"modified":"2023-02-08T16:20:51","modified_gmt":"2023-02-08T08:20:51","slug":"we-have-listened-capital-a-fires-chatbot-ava-and-introduces-new-ai-powered-ask-bo-as-part-of-commitment-to-more-transparent-enhanced-customer-experience","status":"publish","type":"post","link":"http:\/\/namnewsnetwork.org\/?p=210040","title":{"rendered":"&#8220;We Have Listened.&#8221; Capital A Fires Chatbot AVA And Introduces New AI-Powered &#8216;Ask Bo&#8217; As Part Of Commitment To More Transparent, Enhanced Customer Experience"},"content":{"rendered":"\n<p><strong>SEPANG, Feb 8 (Bernama) &#8212;&nbsp;<\/strong>Capital A Berhad, the parent company of Asia\u2019s leading low-cost carrier, AirAsia, today reiterates its commitment to transparent communications and better customer experience for all of its guests, as part of its vision to become the most communicative, responsive and answerable brand in the region.<\/p>\n\n\n\n<p>As the first order of business, Capital A held a press conference on Wednesday, led by CEO Tony Fernandes and AirAsia Aviation Group CEO Bo Lingam, to bid farewell to AirAsia Virtual Allstar AVA, who has been the first port of call for guests\u2019 queries and complaints since her onboarding in 2019, and to welcome \u2018Ask Bo\u2019 which has enhanced artificial intelligence (AI) and machine learning (ML) capabilities.<\/p>\n\n\n\n<p><a href=\"http:\/\/mrem.bernama.com\/viewsm.php?idm=45383\">http:\/\/mrem.bernama.com\/viewsm.php?idm=45383<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SEPANG, Feb 8 (Bernama) &#8212;&nbsp;Capital A Berhad, the parent company of Asia\u2019s leading low-cost carrier, AirAsia, today reiterates its commitment to transparent communications and better customer experience for all of its guests, as part of its vision to become the most communicative, responsive and answerable brand in the region. As the first order of business, [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[315],"tags":[],"_links":{"self":[{"href":"http:\/\/namnewsnetwork.org\/index.php?rest_route=\/wp\/v2\/posts\/210040"}],"collection":[{"href":"http:\/\/namnewsnetwork.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/namnewsnetwork.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/namnewsnetwork.org\/index.php?rest_route=\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"http:\/\/namnewsnetwork.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=210040"}],"version-history":[{"count":1,"href":"http:\/\/namnewsnetwork.org\/index.php?rest_route=\/wp\/v2\/posts\/210040\/revisions"}],"predecessor-version":[{"id":210041,"href":"http:\/\/namnewsnetwork.org\/index.php?rest_route=\/wp\/v2\/posts\/210040\/revisions\/210041"}],"wp:attachment":[{"href":"http:\/\/namnewsnetwork.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=210040"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/namnewsnetwork.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=210040"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/namnewsnetwork.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=210040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}