{"id":12114,"date":"2019-03-05T11:15:49","date_gmt":"2019-03-05T03:15:49","guid":{"rendered":"http:\/\/www.namnewsnetwork.org\/?p=12114"},"modified":"2019-03-05T11:15:50","modified_gmt":"2019-03-05T03:15:50","slug":"uniphore-software-systems-launches-aumina-qsense-to-transform-performance-management-in-customer-facing-roles","status":"publish","type":"post","link":"http:\/\/namnewsnetwork.org\/?p=12114","title":{"rendered":"Uniphore Software Systems Launches auMina QSense\u2122 to Transform Performance Management in Customer Facing Roles"},"content":{"rendered":"\n<p><strong>CHENNAI, India, March 5 (Bernama-BUSINESS WIRE) &#8212;&nbsp;<\/strong>Uniphore Software Systems, the global Conversational AI technology company, has launched auMina QSense\u2122 which is a smart quality management tool for business analysts, quality analysts and agents at contact centers that helps transform their current performance management process in customer facing roles. auMina QSense\u2122 can support contact centers by reducing the need for manual interventions while delivering on-the-job coaching and training at scale to drive superior customer service through actionable insights.<\/p>\n\n\n\n<p>The new solution expands Uniphore\u2019s conversational analytics portfolio to meet the expectations of customers who require a more sophisticated solution to enhance customer interactions and make customer service a source of competitive advantage. <\/p>\n\n\n\n<p><a href=\"http:\/\/mrem.bernama.com\/viewsm.php?idm=33933\">http:\/\/mrem.bernama.com\/viewsm.php?idm=33933<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>CHENNAI, India, March 5 (Bernama-BUSINESS WIRE) &#8212;&nbsp;Uniphore Software Systems, the global Conversational AI technology company, has launched auMina QSense\u2122 which is a smart quality management tool for business analysts, quality analysts and agents at contact centers that helps transform their current performance management process in customer facing roles. auMina QSense\u2122 can support contact centers by [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[315],"tags":[],"_links":{"self":[{"href":"http:\/\/namnewsnetwork.org\/index.php?rest_route=\/wp\/v2\/posts\/12114"}],"collection":[{"href":"http:\/\/namnewsnetwork.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/namnewsnetwork.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/namnewsnetwork.org\/index.php?rest_route=\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"http:\/\/namnewsnetwork.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12114"}],"version-history":[{"count":0,"href":"http:\/\/namnewsnetwork.org\/index.php?rest_route=\/wp\/v2\/posts\/12114\/revisions"}],"wp:attachment":[{"href":"http:\/\/namnewsnetwork.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12114"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/namnewsnetwork.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=12114"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/namnewsnetwork.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=12114"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}