New Survey Reveals Emerging Communications Channels, Changing Consumer Behaviours in the COVID era
Findings Show Video Chat Up 43%, SMS Down 23% as Consumer Preferences for Communicating with Business and Service Providers Evolve
SINGAPORE, Oct 22 (Bernama-BUSINESS WIRE) — Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, today released a new report—”COVID-19 Reshapes the Global Customer Engagement Landscape“—detailing changing consumer preferences and behaviours and how businesses and service providers need to transform their customer engagement strategies to become more agile and adapt to changes driven by the COVID era.