CYBERJAYA, March 3 (Bernama) — As an industry forum established for the purpose of consumer protection in terms of service provisioning in accordance with Section 189 of the Malaysian Communications and Multimedia Act 1998, the Communications and Multimedia Consumer Forum of Malaysia (CFM) with the support of the Malaysian Communications and Multimedia Commission (MCMC) will commence a Public Consultation process as the final step in the review of General Consumer Code of Practice for the Communications and Multimedia Industry Malaysia(GCC) starting 3 March 2020 until 16 April 2020 (45 days).
In brief, the GCC is a voluntary industry code registered in 2003 by the MCMC to serve as a guideline and benchmark for service providers in the provision of communications and multimedia services to consumers. The GCC has previously undergone a review process in line with current industry developments. As such, this public consultation is implemented as the final step before registration of the latest GCC version with MCMC. This exercise is to ensure that the public (particularly consumers) are adequately engaged and consulted in the finalisation of the new version of the GCC.