KOTA KINABALU, April 16 (Bernama) — Commerce Access Sdn. Bhd. (CASB), in collaboration with Sabah Net Sdn. Bhd., convened Sabah CX Day 2026 at the Sabah International Convention Centre on 15 April 2026 , bringing together industry stakeholders to strengthen dialogue on customer experience and service delivery as organisations respond to rising expectations in an evolving business environment.
Sabah CX Day 2026 featured keynote sessions, case studies, panel discussions and networking engagements focused on CX strategy, governance, automation and AI-powered engagement. CASB contributed through a case study presentation titled Delivering Better Outcomes Through a Unified CX Model, while its Operations Director, Mohd Shazilie bin Md Zain, joined the panel discussion on the future of CX.
