KUALA LUMPUR, Nov 28 (Bernama) — In line with Malaysia’s commitment to enhance public sector productivity, work design strategies are being prioritized to drive efficient service delivery and resource management. By optimizing workflows, integrating technology, and fostering supportive work environments, the public sector can significantly boost their effectiveness and responsiveness to citizens’ needs.
“Effective work design is essential to public sector success. Thoughtful structuring of tasks, roles, and processes reduces inefficiencies, improves outcomes, and helps us better serve the Malaysian public.” says Zahid Ismail, Director General of Malaysia Productivity Corporation (MPC).