BASINGSTOKE, England, Sept 14 (Bernama-BUSINESS WIRE) — Juniper Research, the foremost experts in telecommunications markets, today launched the telecom industry’s most comprehensive customer interaction platforms research subscription. This offering is designed to provide operators and service providers with the tools to leverage the billion-dollar opportunity presented by:
• CCaaS (Contact Centre-as-a-Service)
• Chatbots
• Conversational Commerce
• CPaaS (Communications Platform-as-a-Service)
• Customer Data Platforms
• OTT Business Messaging
• RCS Business Messaging