SINGAPORE, Feb 15 (Bernama-BUSINESS WIRE) — Almost one in two (49 per cent) fintechs have identified KYC or Know-Your-Customer checks as their top challenge, according to the Rethinking Fintech Customer Experiences report. The report was launched by TDCX, (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for technology and blue-chip companies.
The KYC challenge affects even the most established fintechs, with nearly four in 10 (37 per cent) mature fintechs echoing the sentiment. This could be due to the lack of a uniform global KYC standard and increased financial crime compliance requirements in global sanctions.