The Asian Banker Recognizes AmBank’s Digital Transformation Of Its Customer Experience

KUALA LUMPUR, Dec 14 (Bernama) — AmBank added another feather on its corporate cap when it was accorded with two recognitions at The Asian Banker 2022 awards. The Bank was named “Best Digital Account Opening/Onboarding Initiative” for AmAccess Biz’s SME Digital Onboarding and “Best Productivity, Efficiency and Automation Initiative” for its Robotics Process Automation.
 
Aaron Loo, Managing Director, Retail Banking, AmBank said “In this digital first reality, we are committed to leverage on our innovative capabilities to pivot the bank towards becoming more customer-centric within the digital realm, especially in an era of rapid digital adoption by consumers and businesses. The AmAccess Biz SME Digital Onboarding is Malaysia’s first fully end-to-end electronic Know-Your-Customer (eKYC) business current account opening for non-individuals. The value-added proposition provided allows SMEs to grow and seize new business opportunities amidst the movement restriction period last year. Over a 2-year period, our AmAccess Biz platform has reached over 25,000 customers.”

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