SINGAPORE & KUALA LUMPUR, Malaysia, Oct 27 (Bernama-BUSINESS WIRE) — Many enterprises in Singapore and Malaysia are responding to changing work modes and consumer preferences by tapping into contact center customer experience services from outside partners, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2022 ISG Provider Lens™ Contact Center — Customer Experience Services report for Singapore and Malaysia finds enterprises’ captive contact centers are seeking third parties to relieve the burden of keeping pace with new technologies, which are increasingly important as consumers in the region become more inclined to use online services in many facets of life.