PALO ALTO, Calif., Oct 20 (Bernama-BUSINESS WIRE) — Uniphore, the leader in conversational AI and automation, today announced the release of its enhanced Uniphore X platform, the industry’s most comprehensive platform that enables brands to accelerate and improve two key areas of their business: Customer Experience and Sales. With the latest enhancements to the platform, the conversations that happen between live or virtual agents as well as those happening between sales and prospects are now more effective and with minimal friction.
Complete with conversational AI, emotion AI, knowledge AI, computer vision and robotic process automation (RPA), the power of the X platform lies in its robust architecture and the strong value proposition it offers customers. From designing frictionless customer journeys to enabling virtual sales scenarios, customers can expect the X platform to help them significantly improve their customers’ experiences and for sales teams, better engage with existing customers and new prospects.