PALO ALTO, Calif., Oct 5 (Bernama-BUSINESS WIRE) — Uniphore, the leader in Conversational Automation, today announced that Everest Group, a leading strategic research and analyst firm, has recognized its conversational AI and automation platform as a Major Contender in its 2022 “Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment.”
Uniphore’s flagship conversational AI and automation platform is the industry’s only platform that delivers a complete analysis of intent, sentiment, emotion and tone for every contact center conversation. With these robust capabilities, enterprises can transform the complete customer and agent experience. Uniphore’s platform combines AI, Machine Learning, RPA, Natural Language Processing (NLP), Knowledge AI and more to drive new experiences and maximize the efficiency and cost savings for its customers.
