PALO ALTO, Calif., June 21 (Bernama-BUSINESS WIRE) — Uniphore, the leader in Conversational Automation, today announced that Uniphore U-Assist In-Call and U-Assist Aftercall are now available as premium applications on Genesys AppFoundry®—the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions making it easier to interact with consumers, engage employees and optimize their workforce.
The value of conversations in delivering stellar customer experience (CX) has never been more important. In fact, studies show 80% of consumers stop doing business with a brand after a bad customer service experience and 57% of consumers prefer to speak with a live agent. To enable the best CX, Uniphore has built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation and robotic process automation (RPA) with integrated low code/no code capabilities to harness the power of conversations.