BASINGSTOKE, England, May 5 (Bernama-BUSINESS WIRE) — A new study by Juniper Research has found the total number of Voice-over-5G users will reach 2.5 billion globally by 2026; rising from only 290 million in 2022. This remarkable growth of 780% will be driven by acceleration of 5G roll-outs following a slowing during the pandemic. Voice-over-5G leverages the software-based nature of 5G networks to offer APIs for business voice services over operator networks.
The new research, Mobile Voice Strategies: Future Monetisation Opportunities & Market Forecasts 2022-2026, urges operators to capitalise on growth of Voice-over-5G users to create a new portfolio of voice services. It recommends operators prioritise interactive calling, intelligent call routing, and integration of AI-based IVR (Interactive Voice Services) as these provide the most immediate return on investment of Voice-over-5G.