Knowledge AI capabilities automate extraction of knowledge entities and graphs to empower real-time learning for intelligent virtual assistants and human agents
PALO ALTO, Calif., April 14 (Bernama-BUSINESS WIRE) — Uniphore, the leader in Conversational Automation today announced that it has acquired Colabo, an AI-powered knowledge automation solution that specializes in extracting and utilizing information from structured and unstructured documents in real time.
Today, Intelligent Virtual Assistants (IVAs) and human agents have access to legacy knowledge management systems not connected to enterprise applications, thus frequently losing value over time from data complexity and quality. With Colabo’s solution integrated into Uniphore’s industry-leading conversational automation platform, enterprises will be able to leverage AI to extract knowledge entities and graphs from structured and unstructured data. This ultimately helps ensure the most relevant content and next-best action are delivered to IVAs and live agents, for significantly better customer interactions.