SINGAPORE & KUALA LUMPUR, Malaysia, April 6 (Bernama-BUSINESS WIRE) — Enterprises in Singapore and Malaysia are on the verge of making major changes to their procurement operations that, in some instances, were long overdue, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2022 ISG Provider Lens™ Procurement BPO and Transformation Services report for Singapore and Malaysia finds a growing appetite for these services after the COVID-19 pandemic intensified pressure on enterprises in the two countries to optimize their procurement functions. The cumulative effects of lockdowns, border closings, restrictions on movement, remote work requirements and increased risk have changed the region’s procurement market significantly since early 2020, the report says.