PALO ALTO, Calif., March 2 (Bernama-BUSINESS WIRE) — Uniphore, the leader in Conversational Automation, today announced the addition of new solutions to its flagship Conversational AI & Automation platform — the industry’s only platform that provides intent, sentiment, emotion and tonal analysis to every contact center conversation, transforming the end-to-end customer and agent experience.
The newest addition is U-Assist In-Call, an in-call automation solution, which comes in two distinct packages: Bolt and Max. U-Assist In-Call is the industry’s most advanced agent assist solution that delivers next-best actions, leveraging the intent, sentiment and tonal analysis as well as desktop automation using attended robotic process automation (RPA).