SAN MATEO, Calif. and SINGAPORE, Feb 23 (Bernama-GLOBE NEWSWIRE) —Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, has helped Southeast Asia’s leading fashion and lifestyle retailer Zalora increase agent response time and enhance personalization to its 50 million monthly online shoppers.
“Customers today are constantly online, on multiple devices. They expect instant gratification, which means our brand must be available 24/7 on all channels,” said Kannan Rajaratnam,Director of Payments at Zalora.