Gupshup Acquires AI-Powered Voice Leader, Knowlarity, Strengthens Conversational Engagement Portfolio

SAN FRANCISCO, Feb 3 (Bernama-BUSINESS WIRE) — Gupshup, the global leader in conversational engagement, announced the acquisition of Knowlarity Communications. Knowlarity is a global leader in cloud communications, offering cloud telephony, contact center automation, AI-powered voice assistants and speech analytics solutions to over 6,000 customers across 65 countries. The acquisition complements Gupshup’s industry-leading Conversational Messaging suite and establishes Gupshup as the leader in voice & video communications as well. Knowlarity operates in the voice-based Conversational Engagement market, which is poised to transform contact-centers, IVR systems, and smart voice systems, accounting for a total addressable market (TAM) of nearly $18 billion¹ in 2024.

Knowlarity revenues grew 50% over the previous year, while international revenues ex-India grew 100% in the same period. Knowlarity offers solutions with unparalleled reliability and intelligence that enable businesses to better engage their customers through AI-enabled voice and video solutions for improved ROI. Knowlarity’s solutions are being used across multiple industries including BFSI, Consumer Goods, IT/ITeS and Healthcare, across a variety of customer journeys covering sales and lead generation, customer service and support, automated calls, surveys and feedback, logistics and delivery, and remote work. They have industry-leading partnerships with Google Cloud for Speech Analytics and integrations with the world’s leading CRM systems like Salesforce, Freshworks, Hubspot and Zoho among others. Knowlarity has the highest number of Unicorn customers in the voice market in India.

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