KUALA LUMPUR, Sept 6 (Bernama) — The COVID-19 outbreak has impacted customers behaviour, product and services operations, as well as ways of working, which has forced many businesses to speed up their digital agendas. This change has also been felt across the insurance industry.
According to the ISM Statistical Bulletin 2020¹, motor insurance has remained the largest class of business in the general insurance industry contributing 51.6% gross written premium (GWP) in 2020 (2019: 51%), with the online insurance distribution increasing by 34.5% compared to previous year.