PETALING JAYA, Sept 3 (Bernama) — Malaysia Productivity Corporation (MPC) is organizing a 5 series virtual workshop on Project Tracking technology, an initiative under the Professional Services Productivity Nexus (PSPN) with aims to encourage adoption of operational metrics and performance-linked KPIs by professional services providers.
Director General of MPC, Dato’ Abdul Latif Haji Abu Seman stated, “Firm-level performance has been closely associated with innovation-led productivity growth. However, many professional services providers have long had trouble measuring labour inputs that contribute to their businesses. To run a successful business, following gut feeling is not the way to measure company’s performance especially for small and fragmented businesses”. To reap productivity gains, businesses need thorough analysis of the sales, work, and financial results through performance management tools. He said “Technology has evolved and is now allowing professional services firms to track data to see how employee impacts revenues and profits in ways that haven’t been possible previously. One of the ways to achieve that is to track relevant operational metrics, including performance-linked KPIs”.