SINGAPORE, Aug 25 (Bernama-BUSINESS WIRE) — Uniphore, the leader in Conversational Service Automation (CSA), today released survey results revealing Singaporean consumers’ perspectives on the challenges and opportunities for video conversations.
Since the start of the Covid-19 pandemic, the world has seen increased adoption of video calls in nearly every area of life. The survey identified a disconnect between the benefits of video conversations and the unintended challenges it creates. The results also indicated a strong willingness amongst Singaporean consumers to adopt artificial intelligence (AI) to drive improvements in their experiences.
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