SINGAPORE, Feb 24 (Bernama-BUSINESS WIRE) — Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by PopBox Asia Services, an automated parcel locker service provider, to enhance its last-mile delivery process in Indonesia. PopBox Asia customers include ecommerce companies such as Lazada, Zalora, Herbalife, Blibli, FMCG brands such as Coca-Cola, Indofood, and courier companies such as Pos Malaysia and Ninja Express, GDEx and many more.
Using Vonage’s Messages API – integrated directly with the WhatsApp Business solution – PopBox Asia Services communicates with customers on Indonesia’s top mobile app, notifying them of package deliveries. If the message delivery is unsuccessful via this channel, the Vonage Dispatch API will send the message through alternative channels, such as SMS. The company’s transition from SMS to WhatsApp notifications was crucial as it worked to meet the increased demand in parcel deliveries during the pandemic.
http://mrem.bernama.com/viewsm.php?idm=39388