SINGAPORE & PALO ALTO, Calif., Jan 29 (Bernama-BUSINESS WIRE) — Uniphore, an early leader in Conversational Service Automation (CSA), has teamed up with global leaders, including Idiap Research Institute and Indian Institute of Technology Madras (IITM), and has joined the World Economic Forum’s (WEF) Global Innovators Community – an invitation-only group of the world’s most promising start-ups and scale-ups that are at the forefront of technological and business model innovation.
The multiple agreements entail the development of next-generation capabilities in advanced AI, machine learning, automation, and voice and video technologies to really drive the transformation of contact centers and enterprises around the world.