KUALA LUMPUR, Dec 23 (Bernama) — Citi Malaysia recently won six awards, including Gold for Best In-Bound Contact Center and Best Digital Innovation Award, at the CCAM (Contact Center Association of Malaysia) 2020 National Awards. The Best In-Bound Contact Center award is a first for Citi Malaysia.
The CCAM 2020 National Awards recognizes outstanding Contact Centers from various service sectors who have demonstrated best-in-class operations and strategy through customer centricity, innovation and effective resource management.